SA App - FAQ

About Membership Registration

I haven't received the "verification code" for my new member registration.
The email may have been blocked by the mail server due to communication issues. Please check your spam folder and add the domain (@app.sonnyangel.com) to your allowed senders list.
I made a mistake with my date of birth and would like to change it.
We only accept one inquiry per person, so please contact us via My Page > Contact within the app.
I registered different email addresses for the Sonny Angel Official Online Store Japan and the Sonny Angel APP.
Please provide both your registered email address for the Sonny Angel Official Online Store Japan and your registered email address for the app in the My Page > Contact section of the app. Once we have verified your identity for both accounts, we will change your email address to your preferred one.
I selected the wrong country's store to link my account.
We only accept one-time inquiries, so please contact us via My Page > Contact within the app.
I was using the old app; do I need to register for the new app?
Customers currently using the old app are requested to download the new app and register via "New Member Registration." When registering, please use the same email address as your "Sonny Angel Official Online Store Japan" account.
I registered as a new member, but I can't link my account.
If you have any point items currently being processed, we cannot link them, so please contact us. Your point items will be canceled.
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About SA Points

I purchased an item from the Sonny Angel Official Online Store Japan and registered for the Sonny Angel APP. Will I receive points?
To earn points, you must register as an app member before making a purchase. Points will not be awarded if you register as an app member after making a purchase.
I placed an order with Sonny Angel Official Online Store Japan, but the SA Points haven't been reflected in my account.
Points corresponding to your purchase will be awarded at 10:00 AM the day after you receive the shipping notification email (the day your item is shipped).
I placed an order with Sonny Angel Official Online Store Japan, but the SA Points haven't been reflected in my account.
Please verify that the Sonny Angel Official Online Store linked within the app is the store where you made your purchase.
I want to order a New Year's card figurine.
Orders will begin to be accepted at the end of December each year. Please check the Sonny Angel Official Online Store and social media for further announcements.
The point item will be included with your next purchase from the Sonny Angel Official Online Store. Please note that point items will not be sent separately.
The point item will be included with your next purchase from the Sonny Angel Official Online Store. Please note that point items will not be sent separately.
The SA Point item that was supposed to be included was missing.
Point items must be claimed before your order is completed. If you claim the item after placing your order, the item will be included with your next order.
My point item application expired.
90If you do not make a purchase for 90 days, your point item application will expire.
When will I receive my birthday points?
Five SA Points will be awarded at 10:00 AM on your birthday.
Will points from the old SA APP sync?
Please rest assured that your SAPoints from the old app will be transferred correctly. If you haven't yet applied for point items, you can do so using the new app.
What happens if I don't place an order for more than three months after claiming a point prize?
Your application will expire; please reapply. Depending on stock availability, the same item may not be available to claim.
The number of points is incorrect. Only a portion has been awarded.
Please check if your purchased items are eligible for points. Sonny Angel merchandise and items from brands other than Sonny Angel are not eligible for points.
I only want the point items sent.
Points items will be included with your next purchase from the Sonny Angel Official Online Store Japan; we cannot ship point items separately.
The points item I wanted was out of stock.
We apologize, but the restock date is currently undecided, so please choose from the items that are currently in stock.
I want the 100-point figure, but if I apply for the 10-point prize instead, will I lose my points?
You are eligible for point items each time you reach certain point levels, so you can claim a 10-point, 30-point, and 60-point item while accumulating points up to 100.
Can I earn points on Sonny Angel items purchased at the store?
Currently, points can only be earned through purchases made at the Sonny Angel Official Online Store Japan.
I want to cancel the points item I applied for.
You can cancel it yourself from within the app.
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Other

I want to know which stores in my area carry the product.
Please enter the location or other information using the "Store" filter options.
I would like to change my email address.
Please contact us via the inquiry form, including both your registered email address for Sonny Angel Official Online Store Japan and your desired new email address.
I forgot my password.
Please reset your password via the "Forgot Password" option within the app.
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