SHOPPING GUIDE
Sonny Angel Store Membership
Information
At the new Sony Angel Store, you can enjoy shopping without registering as a member.
By registering as a member, you can enjoy the benefits for each member rank according to the purchase amount for the past 12 months, and you can enjoy Sony Angel more by linking with the SA application that will be released soon.
REGISTER HERE ABOUT MEMBERSHIP RANKSShopping guide
How to Order
SELECT THE ITEM YOU WISH TO PURCHASE
After login, Select the item you wish to purchase, decide the quantity and click [add to cart].
GO TO CHECK OUT
When you have finished shopping, click [Check out] to view the items in your shopping cart and confirm the details (items, prices, quantities).
*The maximum purchase amount per order is 99,999 JPY.
ENTER YOUR INFORMATION
Enter your [name], [shipping address], [phone number], [email address], and any additional information needed to complete your order. To protect your privacy, your personal data is encrypted and transmitted safely via an SSL (Secure Socket Layer) server.
ENTER YOUR PAYMENT INFORMATION
Enter your credit card information for payment and click [next].
CONFIRM YOUR ORDER
Check everything and if there are no errors, click [Check out] and complete your order! Thank you for shopping at the Sonny Angel Store!
Payment method
Credit Card
For your safety when shopping with a credit card, we employ a security code and personal authentication system (3D secure) to process transactions.
About Shipping
We ship to Japan and other countries in the world who can receive Express Mail Service (EMS).
Free shipping for Japanese orders that are over ¥5,000JPY(exlude tax).
For orders under ¥5,000JPY(exlude tax), you will be charged ¥660 JPY(include tax)for shipping.
Attention
Please note that some orders may be adjusted or cancelled by us without any notice for one of the following reasons:
◆ Bulk purchase which appear to be for resale.
◆ Orders for too many pieces of one specific product.
◆ Order requesting shipment to a forwarding service agency.
◆ Any one customer ordering more than 2 assortment boxes of one series.
Other notices:
◆ If your shipping address has changed after placing your order, please let us know as soon as possible by email.
◆ You will find your order tracking number on your account. You can use this tracking number to see when your parcel will arrive.
◆ Unfortunately, we do not accept cancellations after orders have been shipped. Please be aware that the postal service may return orders to us if they are not accepted or collected by the customer within the given time set by the postal service. In this case, we may charge additional fees to have the order re-shipped.
◆ Please also note that if there are any suspicious or unfair activities by a customer, we may cancel all transactions and orders. We ask for your understanding in this matter.
Credit Card Cancellation
If for some reason, a refund is processed on your credit card, please know that the timing of credits is dependent on the policies of your credit card issuer. We will promptly process credits and ask that you contact your financial institution for information about when the credit will post to your account.
If you have paid by a credit card other than Japanese yen, there may be a profit or loss depending on the exchange rate at the time of refund. Please note that the exchange rate is determined by the credit card company and cannot be certified by us.
※In the case of 1, it will be before the credit card company's closing date and you will not be billed, but in the case of 2, you will be billed by the 5th of August and credited by the 5th of September.
Original carton
We will pack your order in our original carton. The carton can also be used as a gift box! We have a wide range of carton sizes.
